Tickets will not be reissued and refunds will not be given for issues that arise from personal circumstances.

lost tickets, damaged tickets, traffic delays, going to the wrong theater, mistaking the movie time, etc

Cancellations may be made until 1 hour before a movie starts.

If a cancellation is made on the screening date, a fee of KRW 1,000 will be added per cancellation.

If you would like to cancel a ticket that has already been issued, you must do so by presenting the relevant
ticket at a box office.

Admission is strictly restricted according the film rating.

G-rated

Children under 7 years of age (born in 2011) must be accompanied by a guardian.
* Free admission for children under 48 months (born before July 2014); a separate seat will NOT be provided.

Over 12/15 years of age

Children under 7 years of age will not be admitted;
young viewers under 12/15 years of age must be accompanied by a guardian.

Over 18 years of age

Viewers under 18 years of age will not be admitted regardless of whether they are ticket holders or are
accompanied by a guardian.

※ What is a guardian?

A parent who is 18 years or older or an adult guardian
(excludes students enrolled in high school).

Only ticket holders will be allowed entrance into the theaters to watch the films.

After purchasing your ticket online, you may enter the theater with your 'mobile ticket' without having a physical ticket issued.

A ticket for a movie may be purchased on-site until the screening for the movie starts.

Foods that can cause discomfort or displeasure to others will not be allowed in.

Alcoholic beverages are prohibited in all theaters.

Only snacks and drinks purchased from a theater's snack stand are allowed into multiplex theaters.

Only water in lidded containers are allowed into the Bucheon City Hall Main Theater/City Hall Fantastic Cube
and Korea Manhwa Museum and the Sognae Solan Art Hall.